Terms & Conditions

These Terms govern your relationship with the operator of Betti on https://bettiw.com (the "Website") and apply to your access to and use of the Website and related services, including remote casino games and sports betting. Effective date: 6 November 2025.

Definitions

OBSERVE: This section clarifies key terms used throughout these Terms. EXPAND: Clear definitions reduce dispute risk and support UK consumer transparency expectations. REFLECT: If a definition conflicts with mandatory law, mandatory law prevails.

"Operator", "we", "us", "our": The entity providing Betti services to UK players via bettiw.com, namely Betti UK Limited, unless stated otherwise.
"Website": https://bettiw.com and any associated pages, subdomains, and platform interfaces made available by the Operator.
"User", "you": Any person accessing the Website.
"Player": A User who has successfully registered an Account and uses the gambling services.
"Account": Your personal player account on bettiw.com used to access services, store balance, and place bets.
"Bet" / "Wager": A stake placed on an outcome in sports betting or a game round in casino products.
"Game": Any casino game (including slots, table games, and live casino) offered on bettiw.com.
"Bonus" / "Promotion": Any offer that provides additional value (e.g., bonus funds, free spins, odds boosts), subject to separate promotional terms and these Terms.
"Bonus Funds": Non-withdrawable promotional credit that may require wagering before conversion to withdrawable balance.
"Wagering Requirements": The amount you must wager before Bonus Funds and/or winnings from a Bonus become eligible for withdrawal, as specified in the relevant promotion.
"KYC": Know Your Customer verification checks, including identity, age, and other verification required by law and regulatory obligations.
"AML": Anti-Money Laundering obligations and controls, including monitoring and reporting requirements.
"Restricted Territories": Countries/regions from which access is not permitted, including: United States of America, France, Spain, Netherlands, Australia, and any other territory we designate from time to time.
"GAMSTOP": The UK national online gambling self-exclusion scheme.
"ADR": Alternative Dispute Resolution. For UK players, the ADR provider is IBAS (Independent Betting Adjudication Service).

Account Registration

OBSERVE: UK players must be 18+ and accounts must be verified; UKGC-aligned KYC/AML and responsible gambling controls apply. EXPAND: The Operator must prevent underage gambling, ensure identity verification, and protect account integrity; players must provide accurate information and keep credentials secure. REFLECT: Registration creates a binding agreement under these Terms and is conditional upon passing verification checks.

Eligibility and age requirement (18+)

Minimum age: You must be 18 years or older to create an Account or gamble on Betti at bettiw.com. We may request proof of age at any time. If we reasonably suspect you are under 18, we may suspend the Account pending verification.
Location and access: You must be physically located in a jurisdiction where accessing bettiw.com is lawful and not in any Restricted Territory. We may use geolocation, payment checks, and device/IP risk signals to enforce this.

Registration process and verification (KYC/AML)

Account creation: Provide requested registration details (e.g., name, date of birth, address, email) and accept these Terms.
Email verification: You may be required to verify your email address before deposits, withdrawals, or gameplay features are enabled.
KYC documents: We may request documents such as proof of identity and age (e.g., passport/driving licence), proof of address (e.g., recent utility bill/bank statement), and where relevant, source of funds/wealth information.
Ongoing checks: Verification is not a one-time event; we may re-check details to meet ongoing UKGC/AML obligations or fraud prevention requirements.

Your obligations

Accurate information: You must provide complete and accurate information and promptly update it if it changes. Using another person's identity, false details, or misleading documentation is prohibited.
One Account rule: Unless we expressly agree otherwise, you may hold only one Account on bettiw.com. Multiple accounts may result in suspension, voiding of bonuses, and/or withholding of funds pending investigation.
Password and device security: Keep login credentials confidential and use reasonable security measures. You are responsible for activity on your Account unless you can demonstrate unauthorised access not caused by your negligence.
No VPN/proxy masking: Use of a VPN, proxy, or similar service that masks or manipulates your real location is strictly prohibited. Breach may lead to voided bets/winnings and closure of the Account, and may require additional verification.

Betting & Gameplay Rules

OBSERVE: Players place bets on sports and casino games; rules are needed for stake limits, bet settlement, cancellations, and conduct in chats/live environments. EXPAND: UK fairness expectations require transparent settlement logic and integrity controls; live chat/game interactions require anti-abuse measures. REFLECT: Where specific game/sport rules differ, the specific rules shown in the interface prevail for that market/game.

Placing bets, minimum/maximum limits, and settlement

Stake limits: Minimum and maximum bet sizes, as well as maximum winnings, may apply and are displayed in the relevant product interface. Limits may vary by game, sport, market, payment method, and responsible gambling settings.
Acceptance of bets: A bet is only valid once accepted and confirmed by the Website system. System timestamps and records are the primary evidence of bet placement and settlement.
Game rules and paytables: Each Game includes rules, return-to-player disclosures where applicable, and paytables. You must review them before playing.
Errors and obvious mistakes: If a bet, odds, price, or settlement is affected by an obvious error (including technical malfunction or human input error), we may void or correct the bet to reflect what would have occurred absent the error, in accordance with applicable law and fairness obligations.

Cancellation, modification, and voiding of bets

Player cancellation: Once accepted, bets generally cannot be cancelled or modified unless the product explicitly offers a cash-out/cancellation feature.
Operator voiding: We may void bets where required by law/regulation, where integrity is compromised (e.g., suspected match-fixing), where account misuse is suspected, or where location/VPN breaches occur.
Live and in-play dynamics: In-play markets may be delayed or suspended. We are not responsible for changes due to official event data feeds or legitimate market suspensions.

Conduct in live casino, community, and chat

Prohibited behaviour: Abuse, harassment, hate speech, threats, doxxing, spamming, or discriminatory language is prohibited in any live chat or community feature.
Fraud and collusion: Cheating, collusion, advantage play exploiting technical faults, use of bots/scripts, or any attempt to manipulate outcomes is prohibited.
Moderation: We may moderate, remove content, mute, or restrict access to chat features. Serious breaches may lead to Account suspension/closure and reporting where required.

Bonus Terms

OBSERVE: Promotions must specify activation, wagering, time limits, prohibited actions, and combination rules. EXPAND: UK consumer fairness requires clear, not misleading bonus conditions; anti-abuse controls are necessary to prevent bonus fraud and money laundering. REFLECT: Promotion-specific terms apply alongside these Terms; if there is a conflict, the promotion terms govern that promotion only.

Activation and use of bonuses

Eligibility: Bonuses are available only to eligible players meeting stated criteria (e.g., new customers, location, verification status). We may exclude players where required by law, regulation, or risk controls.
Activation: Some bonuses require opt-in or entry of a bonus code. A bonus may be forfeited if not activated within the stated promotional period.
Verification dependency: We may require KYC completion before bonus conversion and/or withdrawal of bonus-related winnings.

Wagering requirements, timeframes, and restrictions

Wagering requirements: Where applicable, you must meet the stated wagering requirement within the specified timeframe. Unmet requirements may result in forfeiture of Bonus Funds and/or winnings from the Bonus.
Time limits: Each promotion states an expiry window; for 2025 promotions, timeframes and expiry dates are shown in the promotional terms visible on bettiw.com.
Game contributions: Different games may contribute differently to wagering (or may be excluded). The relevant promotion terms will define contribution percentages and excluded products.

Prohibited actions and bonus abuse

Prohibited conduct: Multiple accounts, identity manipulation, chargeback abuse, collusion, low-risk wagering to cycle bonus value, or exploiting software errors may be treated as bonus abuse.
Consequences: We may remove the Bonus, void bonus-related bets/winnings, and suspend/close the Account pending investigation, while complying with AML/legal obligations.

Combining promotions

Non-stackability: Unless expressly stated, bonuses and promotions cannot be combined, and only one active bonus may apply at a time.
Priority: Where multiple offers could apply, the Website will apply the offer indicated in the interface, or we may apply the most recent/selected promotion, subject to promotional terms.

Payments & Withdrawals

OBSERVE: Deposits/withdrawals, methods, limits, fees, processing times, and rules on refunds and bonus-related funds must be clear. EXPAND: UKGC/AML expectations require verification before withdrawals, source-of-funds checks where needed, and controls to prevent fraud/chargebacks. REFLECT: Payment processing is subject to security checks; we aim for fairness and timely handling, but legal and risk obligations may delay payouts.

Payment methods

Available methods: Betti on bettiw.com may support bank cards, e-wallets, and (where offered in the cashier) crypto. Availability depends on your location, verification status, and payment provider rules.
Third-party providers: Payment processing may be performed by regulated third parties. Their terms may apply in addition to these Terms.

Deposits

Minimum/maximum deposits: Displayed in the cashier and may vary by method and player risk/responsible gambling settings.
Fees: We will disclose any fees in the cashier before you confirm a transaction. Your bank or provider may charge additional fees outside our control.
Source of funds: We may request documentation to verify lawful source of funds/wealth, consistent with AML obligations.

Withdrawals

Verification prior to withdrawal: You may be required to complete KYC (and any enhanced due diligence) before a withdrawal is approved.
Processing times: Withdrawal review times vary; we aim to process requests promptly, but additional checks may extend processing (e.g., 24-48 hours for complex cases during 2025, depending on verification and risk flags).
Method consistency: Where possible and to reduce fraud/AML risk, withdrawals may be returned to the original deposit method, subject to payment provider capabilities.
Limits: Minimum/maximum withdrawal limits may apply and are shown in the cashier.

Refunds, chargebacks, and reversed transactions

No withdrawal of non-withdrawable funds: Bonus Funds are generally not withdrawable unless and until the bonus terms are satisfied and the funds become eligible for withdrawal.
Chargebacks: Unauthorised or unjustified chargebacks are prohibited. We may suspend the Account, restrict withdrawals, and recover losses where a chargeback occurs, and may report suspected fraud to relevant bodies.
Reversals and failed deposits: If a deposit is reversed or fails after bets are placed, we may void related bets or treat the Account as in negative balance until resolved.

Limitation of Liability

OBSERVE: The Operator must state obligations on fairness/accuracy and the scope of liability exclusions, including technical failures, and define a compensation cap. EXPAND: UK consumer law limits how far liability can be excluded; liability cannot be excluded where unlawful (e.g., death/personal injury caused by negligence, fraud). REFLECT: This section aims to balance transparency and legal protection while preserving mandatory consumer rights.

Service standards and fairness

Fair play controls: We operate under applicable regulatory requirements for fairness, including RNG and compliance standards aligned with UKGC expectations for Betti services on bettiw.com.
Accurate records: We take reasonable steps to ensure the accuracy of account balances, bet records, and game outcomes as recorded by our systems.

Exclusions (where permitted by law)

Technical issues: We are not liable for losses resulting from interruptions beyond our reasonable control, including telecommunications failures, internet outages, device malfunction, or third-party service interruptions.
Maintenance and updates: We may suspend or limit access for maintenance, security, or regulatory reasons. We are not liable for losses arising from such necessary suspensions, subject to mandatory law.
User fault: We are not responsible for losses caused by your breach of these Terms, including credential sharing, weak device security, or prohibited VPN/proxy use.

Liability cap

Maximum compensation: To the extent permitted by law, our total liability for any single incident or series of related incidents is limited to the amount of the relevant Bet/Wager placed for the affected event/round.
Non-excludable rights: Nothing in these Terms limits liability for matters that cannot legally be limited or excluded under applicable law.

Intellectual Property Rights

OBSERVE: Website content/software requires copyright and usage restrictions. EXPAND: Clear IP terms deter scraping, cloning, and unauthorised distribution that can harm consumers and brand integrity. REFLECT: You receive a limited licence to use the Website for personal, lawful play only.

Ownership: All content on bettiw.com (including text, graphics, logos, UI, and software) is owned by or licensed to the Operator and protected by intellectual property laws.
Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website for lawful personal purposes in accordance with these Terms.
Prohibited use: You must not copy, reproduce, modify, reverse engineer, decompile, scrape, distribute, publish, or create derivative works from any part of the Website without prior written permission, except where permitted by law.

Privacy & Data Protection

OBSERVE: Data processing must be referenced and aligned with published privacy documentation. EXPAND: UK GDPR and Data Protection Act expectations require transparency about processing, verification, fraud prevention, and regulatory reporting. REFLECT: By using Betti on bettiw.com you acknowledge processing under the Privacy Policy.

Privacy Policy: Your personal data is processed in accordance with our Privacy Policy available on bettiw.com, which explains purposes (including account management, KYC/AML, fraud prevention, responsible gambling, and regulatory compliance), retention, and your rights.
Regulatory sharing: Where required, we may share relevant information with regulators, law enforcement, payment providers, and integrity/verification services in line with law and the Privacy Policy.

Changes to Terms

OBSERVE: Users must be informed about updates and have the option to stop using the service if they disagree. EXPAND: UK transparency principles favour clear notice and accessible version control (effective date). REFLECT: Continued use after notice indicates acceptance, subject to applicable law.

Updates: We may amend these Terms from time to time, including for legal, regulatory, security, or product reasons.
Notice: We may notify you of material changes via Website notice (e.g., banner) and/or email. The "Effective date" at the top will be updated.
Your choice: If you do not agree with updated Terms, you must stop using bettiw.com and may request withdrawal of available funds, subject to verification and legal/AML restrictions.

Termination & Suspension

OBSERVE: The Operator must describe grounds for suspension/closure and handling of funds. EXPAND: UKGC-aligned controls require intervention for AML, fraud, underage risk, and responsible gambling; player funds handling must remain fair and lawful. REFLECT: We aim to act proportionately, document reasons, and communicate outcomes where permitted.

Grounds for suspension or closure

Compliance reasons: Failure to complete KYC/AML checks, suspected fraud, chargebacks, bonus abuse, or use of VPN/proxy masking location.
Legal/regulatory reasons: Requests from competent authorities, regulatory obligations, or suspected criminal activity.
Responsible gambling: We may restrict or suspend access where we identify potential gambling harm indicators, or where self-exclusion/time-out tools are applied (including GAMSTOP).
Terms breach: Any material breach of these Terms or related rules.

Effect on balances and withdrawals

Investigation period: During investigations, withdrawals may be delayed while checks are completed.
Return of funds: Subject to verification and legal obligations, eligible funds will be returned to you via appropriate payment method(s). Bonus Funds may be forfeited in accordance with promotion terms.
Confiscation/withholding: We may withhold or void funds where required by law, where they arise from prohibited activity, or where chargeback/fraud losses must be recovered.

Governing Law & Jurisdiction

OBSERVE: UK players require clear governing law, courts, and an accessible dispute pathway including ADR (IBAS). EXPAND: UKGC requires ADR availability and internal complaint handling first; consumers must know escalation steps and regulator context. REFLECT: This section establishes a structured dispute route while preserving statutory rights.

Applicable law and courts

Governing law: These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws applicable in the United Kingdom for UK-facing operations of Betti on bettiw.com, subject to mandatory consumer protections.
Jurisdiction: Disputes may be brought before the competent courts in the UK, subject to any mandatory rules that grant you rights to bring proceedings in your place of residence.

Dispute resolution and complaints (internal + ADR)

Contact support first: Submit your complaint to Customer Support (see Contact Information). Provide account details, the issue, dates/times, and any evidence.
Internal review: We will investigate and respond within a reasonable timeframe, which may be longer for complex matters (e.g., up to 24-48 hours for escalations during 2025, depending on evidence and verification).
ADR escalation (IBAS): If you remain dissatisfied after completing our internal process, you may refer the dispute to our ADR provider: IBAS (Independent Betting Adjudication Service), subject to IBAS rules and eligibility requirements.
Regulatory channel: You may also raise concerns with the UK Gambling Commission using its official complaint channel (the UKGC does not typically resolve individual disputes, but uses information for regulatory oversight).

Contact Information

OBSERVE: Provide support and legal contact points with accurate details; phone support is not available per provided data. EXPAND: UK transparency expectations favour clear channels, hours, and legal entity address. REFLECT: Use the channels below for Betti services on bettiw.com.

Customer Support

Email: [email protected] (main support email for UK players)
Live chat: Available 7 days a week, 08:00-00:00 CET (approximately 07:00-23:00 UK time) via bettiw.com (average wait time reported ~35 seconds)
Contact form: Available via a contact form on bettiw.com (URL not specified)
Phone: No phone support is available

Legal entity and address (UK operations)

Legal entity: Betti UK Limited
Registered office / legal address: 1st Floor, 2 London Wall Place, London, EC2Y 5AU, United Kingdom
Licensing (UK): UK Gambling Commission licence number stated as 54321 for Betti UK Limited (remote casino games and sports betting). An additional UKGC number 555111 is referenced as an account number; where presented in the Website, the UKGC public register prevails.

Other corporate references (for transparency)

Global corporate registration reference: SGA B.V. (Registration No. 154751, Curaçao) - referenced for non-UK corporate context only.
EU/Malta reference: Sceptre Gaming Limited (Malta; MGA licence reference MGA/B2C/987/2020) - referenced for corporate/licensing context where applicable, without altering UK consumer rights for Betti on bettiw.com.