Contact Us

If you need assistance with Betti on bettiw.com, please contact us using our website contact form. OBSERVE: Provide your name (if applicable), your e-mail or messenger details, and a clear description of your request. EXPAND: For security and UK regulatory compliance, you may be asked to provide additional information so we can verify your identity and account (for example, to address payments, KYC/verification, or responsible gambling requests). REFLECT: To help us resolve your query efficiently, include relevant details such as your account e-mail, the date/time of the issue, transaction references (if any), screenshots (if relevant), and the device/browser used.

We aim to respond to all enquiries within one business day (2025 service target). For faster assistance, please use Live Chat, which is typically available 7 days a week, 08:00-00:00 CET (07:00-23:00 UK time) (average wait around 35 seconds). OBSERVE: Betti does not currently provide phone support. EXPAND: Complex matters (for example, payment investigations, verification reviews, or complaints) may require escalation and can take 24-48 hours via e-mail workflows. REFLECT: If your enquiry concerns account safety, suspected unauthorised access, or responsible gambling support, please state this clearly so it can be prioritised.

Support e-mail (UK players): [email protected].

Registered office (UK): Betti UK Limited, 1st Floor, 2 London Wall Place, London, EC2Y 5AU, United Kingdom.

Regulatory and dispute resolution information (UK): OBSERVE: Betti states it operates for British players under UK Gambling Commission (UKGC) licensing (license number referenced as 54321; an additional UKGC account number 555111 is also referenced and may require clarification). EXPAND: If you have a complaint, you should first contact Customer Support using this form or [email protected] so we can investigate and respond. If your complaint is not resolved, you may be able to escalate it to our stated Alternative Dispute Resolution (ADR) provider, IBAS (Independent Betting Adjudication Service). You may also submit regulatory-related concerns via the UKGC's official complaint channel (where applicable). REFLECT: When escalating a complaint, include your account details, a clear summary of the issue, relevant dates, copies of prior correspondence, and the outcome you are seeking.

Privacy and security notice (UK): OBSERVE: Messages sent through this form are used to respond to your request and may be processed for compliance purposes (including anti-fraud, AML, and identity verification) consistent with UKGC requirements. EXPAND: Do not include full payment card numbers, passwords, or one-time passcodes in your message. REFLECT: If you suspect your account has been compromised, contact support immediately and change your password where possible.

Access and location integrity reminder: OBSERVE: Using a VPN, proxy, or similar service that masks or manipulates your real location is prohibited and may result in security checks, bet/winnings voiding, or account closure under the Terms. EXPAND: Access from restricted jurisdictions may trigger verification and restrictions. REFLECT: If you are travelling, contact support in advance to minimise disruption.

Responsible gambling support: OBSERVE: Betti supports UK responsible gambling tools, including deposit limits, reality checks, time-out, and self-exclusion, and is integrated with GAMSTOP (UK national self-exclusion scheme). EXPAND: If you want to request limits, a time-out, or self-exclusion (including GAMSTOP-related queries), state your request clearly and include your account e-mail. REFLECT: If you need immediate help, consider specialist support services such as GamCare and BeGambleAware (UK) while you wait for our reply.