Responsible Gaming

Responsible gaming at Betti on bettiw.com means enjoying casino and sports betting as entertainment, not as a way to make money or solve financial problems. This page explains how to recognise risks, use the tools provided by Betti UK Limited, and access professional help if gambling stops being fun. The goal is to support a conscious, informed approach to play so that you stay in control at all times.

As a UK Gambling Commission-licensed operator, Betti UK Limited is required to put your welfare first. If you are worried about your own play or about someone close to you, our support team is available via live chat and email to explain the tools on bettiw.com, help you set limits, or close your account where appropriate. You remain responsible for your decisions, but you are never alone in managing your gambling.

Risk Awareness

Any form of gambling carries a risk of financial loss and can lead to harm if not managed carefully. Most customers of Betti on bettiw.com play occasionally and within a budget, but for some people gambling can become compulsive and difficult to control. Being aware of early warning signs is one of the most effective ways to protect yourself and others.

Signs of Potential Gambling Harm

• Preoccupation: Frequently thinking about bets, planning the next session, or replaying previous wins and losses when you should be focusing on work, study, or family.
• Chasing losses: Increasing stakes or returning to play quickly after losing money, hoping to "win it back" rather than accepting the loss.
• Loss of control: Finding it hard to stop playing, depositing more than planned, or breaking self-imposed limits on time and money.
• Negative impact on daily life: Missing work or social events, reduced performance, sleep problems, or arguments with family and friends about gambling.
• Financial pressure: Borrowing money, using overdrafts or credit intended for other purposes, or hiding bank statements and debts.
• Emotional changes: Feeling guilt, shame, anxiety, irritability, or depression linked to gambling results or the need to gamble.
• Secrecy and denial: Lying about the amount of time or money spent, or becoming defensive when others raise concerns.

Quick Self-Assessment Test

Read the following statements and honestly consider whether they apply to you. Answer "yes" or "no" to each:

• I often gamble longer than I intended or spend more than I planned.
• I have tried to cut down or stop gambling, but found it difficult.
• I gamble to escape problems, relieve stress, or improve my mood.
• I have lied to family, friends, or colleagues about how much I gamble.
• I have borrowed money, sold possessions, or used funds needed for bills to gamble.
• Arguments, guilt, or worries about gambling are affecting my relationships or wellbeing.
• I feel restless or irritable when I cannot gamble or when I try to stop.

If you answered "yes" to one or two statements, it may be time to reduce your play and use the tools and support described on this page. If you answered "yes" to several statements, you may be at risk of or already experiencing gambling addiction. In that case, we strongly recommend taking a break, using self-exclusion (including GAMSTOP), and contacting professional support such as GamCare or Gambling Therapy.

Limits & Tools

Betti on bettiw.com provides a range of responsible gambling tools designed to help you stay within safe limits. These tools are offered in line with UK Gambling Commission requirements and are an important way to manage your play proactively. You can access them at any time in your account area.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits allow you to set the maximum amount you can deposit into your Betti account over a chosen time period. Once reached, you cannot deposit more until the period resets.

1. Where to set limits: After logging in, go to "My Account" > "Responsible Gaming" or "Limits & Controls" on bettiw.com.
2. Choose period: Select whether you want a daily, weekly, or monthly deposit limit. You can set one or more types at the same time.
3. Enter the amount: Type in the maximum amount you are prepared to deposit for the chosen period (for example, £25 per day, £100 per week, or £250 per month). Choose an amount you could comfortably afford to lose without affecting essential expenses.
4. Confirm and apply: Review your choice and confirm. A confirmation message will appear and your limit will apply to future deposits.
5. Changing limits: Lowering a limit usually takes effect immediately. Increasing or removing a limit will be subject to a mandatory cooling-off period (typically at least 24 hours) in line with UK best practice, and you may be asked to reconfirm your decision after that time.

Deposit limits are a key protection but they are not a guarantee against harm. Always review your spending regularly and combine limits with other tools where needed.

Time-Spent Limits and Reality Checks

Time-based controls help you monitor how long you spend gambling and break up continuous play. Betti on bettiw.com provides "reality checks" and session timers to support this.

• Reality checks: You can activate on-screen reminders that appear after a chosen period (for example, every 30, 60, or 90 minutes). The reminder will show how long you have been logged in and may summarise your net result for the session.
• How to set them: In "My Account" > "Responsible Gaming", look for "Reality Checks" or "Session Reminder", choose the reminder frequency that suits you, and confirm.
• Session time limits: Where available, you can set a maximum session length (for example, 1 or 2 hours). Once reached, you will be logged out or prompted to end play. To continue, you may need to log in again.

Use these tools to build regular breaks into your gambling. If you find yourself ignoring reminders, consider taking a longer time-out or using self-exclusion.

Time-Out (Short Breaks)

A time-out allows you to pause gambling on bettiw.com for a short, defined period while keeping your account details stored for later use.

1. How to request a time-out: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Select duration: Choose a break period, for example 24 hours, 48 hours, 72 hours, or up to 6 weeks. Choose the longest period that feels appropriate if you are struggling to control play.
3. Confirm your choice: Read the explanation of what a time-out means, then confirm. Once confirmed, you will be logged out and cannot place bets or make deposits during the time-out.
4. During the time-out: You should not receive marketing emails promoting gambling activity from Betti, and you will be unable to log in until the chosen period expires.
5. End of time-out: At the end of the period, your account will normally become accessible again automatically. If you feel you are still at risk, please consider self-exclusion or registering with GAMSTOP before resuming play.

Self-Exclusion

If gambling is causing you significant harm or you are unable to control your play despite using limits and time-outs, self-exclusion may be the most appropriate step. Self-exclusion is a formal request to block your access to gambling for a longer period. For UK customers, this includes self-exclusion with Betti on bettiw.com and national self-exclusion through GAMSTOP.

Self-Exclusion with Betti

1. Access the self-exclusion option: While logged in, go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot access your account, contact support via live chat or email at [email protected] and state that you wish to self-exclude.
2. Choose exclusion period: Select how long you want your account to be closed, typically from 6 months up to 5 years. In some cases, a lifetime exclusion may be available. Choose the longest period you realistically think you need, particularly if you have experienced serious harm.
3. Confirm your decision: Read the explanation of the consequences carefully. You will be asked to confirm that you understand self-exclusion cannot normally be reversed during the selected period. Once you agree, your request will be processed.
4. What happens next: Your account will be blocked. You will not be able to log in, deposit, or place bets. Betti will also take reasonable steps to prevent you from opening new accounts using the same personal details.
5. Balance and withdrawals: Any remaining real-money balance may be returned to you where this is possible and lawful (for example, subject to standard verification and withdrawal rules). You will not be able to use bonuses or free spins, and any pending wagers will be settled according to the rules but you will not be able to place new bets.

Attempting to bypass self-exclusion by using different details, devices, or a VPN is prohibited and considered a serious breach of the terms and conditions. If we identify such behaviour, the account may be closed and funds may be handled in accordance with UKGC rules and our terms.

GAMSTOP - UK National Self-Exclusion Scheme

Because Betti is operated by Betti UK Limited under a UK Gambling Commission licence (remote gambling licence number 54321, active as of 2025), bettiw.com is fully integrated with GAMSTOP, the UK's national online self-exclusion scheme.

• How it works: When you register at gamstop.co.uk and complete your details, you can choose to self-exclude from all participating UK-licensed online gambling companies for a period of 6 months, 1 year, or 5 years.
• Effect on bettiw.com: Once your GAMSTOP registration is active, you should not be able to log in to, open an account with, or gamble on bettiw.com using the details registered with GAMSTOP. This protection runs alongside any self-exclusion you set directly with Betti.
• Accuracy of details: To ensure GAMSTOP works correctly, you must provide accurate and up-to-date personal information (name, date of birth, email addresses, mobile numbers) and keep these updated during the exclusion period.
• During exclusion: You must not attempt to circumvent GAMSTOP by creating accounts with different details, using VPNs, or accessing sites from restricted locations. Such actions undermine your protection and may breach operator terms.

Other National Schemes (Informational)

Other countries operate their own national self-exclusion systems (for example, the RGIAJ register in Spain). Betti on bettiw.com does not accept players from Spain or other restricted countries, but if you previously gambled there, you may wish to inform yourself about local self-exclusion schemes in addition to using tools in your current country of residence. This information is provided for general awareness only and does not imply service availability in restricted jurisdictions.

Support Resources

If you are worried about your gambling or someone else's, specialised support services offer confidential, free help. These organisations are independent from Betti UK Limited and provide advice, counselling, and treatment whether or not you continue to gamble with us.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from the UK, 24 hours a day, 7 days a week, or use live chat at gamcare.org.uk. Services are confidential and primarily in English, with access to translation where possible.
• BeGambleAware: Visit begambleaware.org for information, self-help tools, and links to local support services. The site provides advice for both players and families.
• NHS gambling services: In England and other parts of the UK, your GP can refer you to NHS gambling treatment clinics. For details, see the NHS website or speak to your doctor. Treatment is confidential and free at the point of use.

International Support Organisations

The following organisations support people affected by gambling worldwide. They operate independently of Betti and respect your privacy.

These organisations offer professional or peer-led support, including online chat, email, telephone helplines, and in-person meetings. You can seek help anonymously and are not required to be a Betti customer to use their services.

Self-Exclusion Schemes and Blocking Apps

• GAMSTOP (UK): Free national self-exclusion from all participating UK online gambling sites for 6 months, 1 year, or 5 years.
• Gamban: Device-level blocking software that prevents access to most gambling websites and apps once installed. It can be used alongside GAMSTOP for additional protection.
• BetBlocker: Free blocking application that allows you to restrict access to gambling sites on supported devices for chosen periods, including longer-term blocks.
• Device and network tools: Parents and carers can also use built-in parental controls and content filters on devices and routers to block access to gambling content for minors.

Blocking tools are not perfect, but they can provide an extra barrier while you work with a support service to address underlying issues.

Family Support Resources

Family members, partners, and friends can be seriously affected by someone else's gambling. Many of the organisations above provide dedicated support for affected others, including group meetings and online communities where you can share experiences confidentially and learn coping strategies.

Help for Family

If you are worried that someone close to you is experiencing gambling problems on bettiw.com or with other operators, it is important to seek support for yourself as well as for them. You cannot control another person's behaviour, but you can encourage them to seek help and protect your own wellbeing.

Talking to Someone About Their Gambling

• Choose the right moment: Speak when both of you are calm and there is enough time for a proper conversation, not immediately after a loss or argument.
• Be specific but non-judgmental: Describe the behaviours that concern you (for example, missed bills or secrecy about money) rather than labelling the person as "addicted" or "irresponsible".
• Express your feelings: Use "I" statements (such as "I feel worried when...") to explain how their gambling affects you and others.
• Encourage professional help: Suggest contacting organisations like GamCare or attending a doctor's appointment together, rather than trying to fix the problem alone.
• Set boundaries: Make clear what you can and cannot do (for example, not lending money to cover gambling losses) and stick to these limits to protect yourself.

Support Groups and Online Communities

• GamCare support for affected others: GamCare offers helpline, live chat, and counselling for family members and friends, as well as online forums where you can talk to others in similar situations.
• GamAnon and related groups: Linked to Gamblers Anonymous, these groups provide peer support to people affected by someone else's gambling, both in-person and online where available.
• Online forums and chats: Several charities and support organisations host moderated forums and chat rooms where you can discuss your experiences anonymously, receive emotional support, and share coping strategies.

Recommended Next Steps

• Contact a professional: Speak to your GP or another healthcare professional about the impact of a loved one's gambling on your mental health. They can refer you to counselling or support services, including NHS programmes where available.
• Use helplines: Call the National Gambling Helpline (0808 8020 133) for confidential advice and to explore options for both you and the person you are concerned about.
• Protect your finances: Consider separating finances, limiting shared access to credit, and seeking independent financial advice to reduce the impact of gambling-related debts on your household.
• Look after yourself: Ensure you maintain your own social life, hobbies, and self-care, and consider counselling or support groups for your own wellbeing.

Operator's Commitment

Betti UK Limited, operator of Betti on bettiw.com, is licensed and regulated by the UK Gambling Commission for remote casino games and sports betting (licence number 54321, active as of 2025). As part of its licence conditions and codes of practice, Betti has a legal duty to identify and interact with customers who may be at risk of gambling-related harm, and to take reasonable steps to prevent such harm from escalating.

Monitoring and Risk Checks

To meet these obligations, Betti uses a combination of automated systems and human review to monitor play patterns and identify potential risk indicators. These may include:

• Rapid or sustained increases in deposits, stakes, or time spent gambling, especially at unusual hours.
• Frequent use of "chasing" behaviours, such as increasing stakes significantly after losses.
• Repeated failed deposits, declined payments, or signs of financial stress.
• Use of VPNs, proxies, or other methods that mask your true location, particularly from restricted countries, which is strictly prohibited under our terms and may trigger account reviews.
• Customer communications or support contacts that indicate distress, financial difficulties, or loss of control.

Where risk patterns are detected, Betti may carry out additional checks, which can include verification of identity and source of funds, and review of your previous interactions and account history, in line with UKGC requirements and data protection law.

Customer Interactions and Protective Actions

Depending on the level of risk observed, Betti may take one or more of the following steps:

• Information messages: Sending targeted messages by email, on-site notifications, or live chat highlighting safer gambling tools, recommending limits or breaks, and encouraging you to assess your play.
• Personalised contact: Our responsible gaming or customer support team may contact you directly (usually by email or via your account messaging centre) to discuss your play, offer support, and, where appropriate, suggest or apply limits.
• Tool application: In some cases, Betti may apply or adjust limits, time-outs, or account restrictions where this is justified by the risk of harm and in accordance with regulatory expectations.
• Account suspension or closure: If serious risks are identified, or if you fail to cooperate with required checks, Betti may suspend or close your account and may recommend or apply self-exclusion.

These measures are designed to protect you and are not intended as punishment. However, they may affect your ability to gamble or withdraw funds until any necessary assessments are completed.

Complaints and Dispute Resolution

If you are dissatisfied with how Betti UK Limited has handled a responsible gambling issue, you should first contact customer support via live chat or email so that we can review the matter internally. If you remain unhappy after receiving our final response, you may be able to refer the dispute to our independent Alternative Dispute Resolution (ADR) provider, IBAS (Independent Betting Adjudication Service), subject to their terms of reference.

In serious cases involving regulatory concerns, you may also raise a complaint with the UK Gambling Commission using the channels provided on the UKGC's official website. Please note that the UKGC does not resolve individual disputes about winnings or specific transactions, but it does use information provided by customers to oversee operators.

Updates

The responsible gaming measures at Betti on bettiw.com may evolve over time to reflect changes in UK law, UK Gambling Commission requirements, industry best practice, and technological developments. When we make significant changes to our responsible gambling tools, policies, or this page, we will:

• Update the content on this page to describe the new measures clearly.
• Display notices or banners on the website where appropriate, particularly for substantial changes.
• Send email notifications to affected customers when required by regulation or when changes meaningfully affect your rights, obligations, or protections.

We encourage you to review this page regularly and to ensure your contact details on bettiw.com are up to date so that you receive any important notifications.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming, need help using our tools, or wish to request support related to gambling harm, you can contact Betti on bettiw.com using the channels below. Our team will treat your concerns sensitively and confidentially, within the limits of our legal and regulatory obligations.

Responsible Gaming Contact Details

• Email: For responsible gambling queries, self-exclusion requests, or concerns about your play, please contact [email protected]. This is the primary support email for UK players and can be used specifically for responsible gaming issues.
• Live chat: Available 7 days a week from 08:00-00:00 CET (07:00-23:00 UK time), with an average wait time of around 35 seconds. Select the responsible gaming or account safety category where available to help us route your query.
• Telephone: Betti does not currently offer a dedicated telephone support line. Please use live chat or email for timely assistance.

Feedback and Self-Control Requests

• Website contact form: You may also reach us via the contact form available on bettiw.com (for example through the "Help" or "Contact" section). Clearly indicate if your message relates to responsible gambling or self-exclusion so that it can be prioritised appropriately.
• Account review and history: You can request a summary of your gambling history (deposits, withdrawals, bets, and net results) to help you assess your behaviour. This information can be useful to share with counsellors or support services.
• Special instructions: If you have specific preferences or concerns (for example, requesting not to receive certain types of marketing, or asking us to note that you are in recovery), please let us know in writing via email or the contact form. We will consider and record your preferences where legally and technically possible.
• Response times: We aim to respond to responsible gambling queries as quickly as possible. Live chat provides the fastest response, while emails and contact form submissions are generally handled within 6-14 hours, and complex cases within 24-48 hours.

This page is for information only and does not replace medical, psychological, or financial advice. If you believe you or someone close to you may have a gambling problem, please contact a professional support service or healthcare provider without delay, in addition to using the tools and options provided by Betti on bettiw.com.